Returns

Refund and returns policy

• If you are looking for a refund on an item that arrived broken, photo evidence is required. Email it to atlantiscastlebar@gmail.com with your name, order number, and a clear statement that you want a refund.
• No refunds will be given for opened bottles, containers, or opened packets of incense.
• We cannot give refunds if the item is broken after you receive it, or if clothes are damaged or stained, or if jewellery is broken while trying it on.
• Atlantis has the right to refuse a refund if we have reason to believe the item was tampered with after arrival.
• If you want a refund because an item arrived defective, or because you no longer want the item, it must be posted back to Atlantis, Linenhall Street, Castlebar, Co. Mayo, F23 HY75, before the refund can begin. The item cost, plus the shipping cost, will then be refunded to your original payment source.
• We are unable to accept returns or refunds on earrings, for hygiene reasons.
• We are unable to refund to a different payment source than the one you paid with. For example, paying with Stripe and asking for the refund to go to PayPal.
• The item must be returned to us within 14 days after requesting a refund.
• A refund must be requested within 14 days of receiving the item.